TERMS AND CONDITIONS

Section 1 – Who We are:

Car Charge Go Ltd, Registered office: 18 Salcombe Road, Plymouth, PL4 7NE

Section 2 – Purchase of Chargers:

Terms and conditions which apply when you buy a charger from us.

Please see below.

Section 3 - Customer – definition and minimum legal rights:

We are legally required to remind Customers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Customer’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

Section 4 - Price and payment of Goods:

The price is as stated on our website and this includes the cost of charger and delivery charges.
Any applicable VAT or sales tax is included in any price shown.

You authorise us and our third-party payment provider to take payment and/or to charge your payment card for the relevant amount for the purchase of the charger.
You must contact us immediately with full details if you dispute any payment.
If any amount due to us is unpaid, or unjustifiably charged back, we may end or suspend this agreement on email notice.

Section 5 – Delivery of Goods:

Unless otherwise stated, delivery dates or period given on our website are estimates only. We have no liability for any losses arising from delay in delivery (a) to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you have failed to supply us with adequate delivery instructions.

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.

If the goods are undelivered arising from your failing to comply with this contract (e.g, providing an incorrect delivery address, not paying customs / import charges, not contacting the courier to arrange re-delivery after an unsuccessful delivery attempt) and are sent back to us, you are responsible to pay us (a) the amount of any additional fee charged to us by the courier for returning the goods to us; and (b) any re-stocking or similar fee which our warehouse company charges us for handling the returned goods. We are entitled to require that such costs be paid before we arrange any re-delivery of the goods to you and/ or to add such costs to the amount of any future order by you and/or to deduct such costs from any refund (to the extent legally allowed).

Section 6 - Manufacturer guarantees:

The goods that we sell may be subject to a manufacturer’s guarantee.

Accepted Returns:

Returns will only be accepted if Car Charge Go Ltd sold the product(s) directly to you.
You can cancel your order within 14 days with or without a reason, you then have a further 14 days to return your item(s). Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
When the item has been returned, Car Charge Go requires up to 14 days to process once received, this includes issuing credit if required. Car Charge Go reserves the right to make deduction(s) if the value of the product(s) has decreased e.g. by way of damage.
Proof of purchase will be obtained via the website transaction.
Refunds can only be made using the original payment method (e.g. Debit card). Refunds to a card other than the original can only be processed if the original account details have expired or the original account no longer exists.

Excludes Returns:

Purchased items that have been personalised e.g. logo applied or made to a customer’s specification.
The return is not complete, has been used, scratched, damaged or subjected to normal wear and tear, abnormal storage or operating conditions.
Product information or instructions have not been followed, which has attributed or caused a fault or damage to the product(s).
Repairs or alterations have been made by a non-competent person or where the products design has been altered.
No return reference has been used on the return packaging or where there is no audit trail to associate the return to a customer (signed for or not).
The fault arises from a drawing, design or specification supplied by the Customer.

Section 7 – Installation of Chargers:

Car Charge Go Ltd has no responsibility of the installation or maintenance of chargers, we provide a list of OZEV approved installers which are government certified via the GOV. UK website.

Please see link of government approved installers via our Installation page.

In the event of problems encountered with your install or electrical maintenance of your installation your contract will remain with the approved OZEV installation provider.
The Go-ahead from your DNO, we will remain the responsibility of your OZEV approved installation provider.
Any payments for installation will be subject to terms set out by yourself & your OZEV approved installation provider, Car Charge Go has no responsibility.

Section 8 – OZEV Grants:

Car Charge Go has no responsibility of applying for OZEV grants on behalf of the customer or any 3rd parties.
The responsibility of claiming OZEV grants should your application be successful to claim will be the responsibility of the approved OZEV Installation provider.
It is your responsibility to promptly provide the OZEV approved installation provider with all information that is require in connection with your application and to ensure that you comply with the conditions for the grant which are set out on the GOV website:
https://www.gov.uk/government/collections/government-grants-for-low-emission-vehicles#electric-vehicle-homecharge-scheme

SECTION 9 – Third Parties:

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 – Personal Details:

Your submission of personal information through our website is governed by our Privacy Policy. Please view our Privacy Policy.

SECTION 11 – Customer Feedback & Comments:

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.